We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful and packed very neat but is not White is off White but I still likes it thanks
Also has wrinkle on the top , the shape is good
Product looks great. Exactly like the picture.
i love it
the hat arrived in a air bag, therefor in great condition . thank you store. no crushed hat
I absolutley LOVE this hat! It is well made, very warm for fall or winter, nice details on the side. It arrived very fast, and was well packed. I highly recommend this store and this product. Thank you to everyone who worked so hard to make this product and send it to me, I appreciate all your hard work.
very good and packed well. I will buy more
Same as described, delivered earlier than scheduled here in USA. Thanks you store, it's well packed ❤️❤️❤️❤️❤️❤️❤️
Packaged very well. Cute hat. I recommend this company.
I love this hat! I am so very pleased with the cherry color ( which matched boots, gloves and scarf I alreay had) and the lovely touches of flowers on the side. It came very well packed and arrived very quickly. For once I look forward to winter :) I highly recommend this product and this store, Thank you to everyone involved for all your hard work, I will probably order more from you.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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